Customer Care

We offer free domestic and International expedited shipping on all orders over $149 via UPS. Delivery times take anywhere from 2-5 business days.

Skyborne customers are all across the globe, so we can ship to anywhere with a mailbox! UPS does not ship to P.O boxes, so please include a street address. (Our team of trained delivery pilots aren’t allowed in government buildings just yet).

We usually dispatch orders within 2 working days. Delivery times vary based on selected service and destination. Regular post ranges from 3 to 28 working days depending on the shipping address and if it's a pre-order.

We offer express delivery to most locations with tracking available. Express shipping is generally 1–3 working days for the US, Canada, UK and Australia, and anywhere from 2–8 working days for other countries. If you live in a deserted island near Madagascar, please allow a bit of extra time.

​In a few locations around the world we don’t offer an express option. This is because the current express services in those regions aren’t reliable enough, or there are currently no options available in that region.

Our Overnight Express Shipping option ensures delivery within 1 business day, with a maximum of 2 business days in rare cases. Please note that we do not operate on weekends.