Shipping & Delivery

We offer speedy shipping with delivery in 2-5 business days domestically, and internationally in certain regions.

Skyborne customers reside all over the planet, so we can ship to anywhere with a box. We do not deliver to P.O boxes unfortunately.

We usually dispatch orders within 2 working days. Delivery times vary based on selected service and destination. Regular post ranges from 3 to 8 working days depending on the destination.

We offer express delivery upon request in urgent situations where you are traveling within the next 48-72 hours to most locations with tracking available. Express shipping is generally 1–2 working days for North America, and Europe. If you're on a hammock taking in the sun in Bora Bora, it may take a little while longer.

​In a few locations around the world we don’t offer an express option. This is because the current express services in those regions aren’t reliable enough, or there are currently no options available in that region.

Pre-ordered items may occasionally arrive slightly earlier or later than the estimated date provided on the product page due to variables in production and transportation. While we strive to ensure that all pre-ordered items are delivered on time as per the ETA stated, unforeseen production or transportation delays may occur beyond our control.

We are committed to transparency regarding stock updates and are always available to address any questions or concerns about your order or its arrival time. Please feel free to reach out to our dedicated support team via email at customersupport@skyborne.co .

When you order from our online store and have your items shipped to the EU, please note that:

1. Responsibility for Import Fees: Customers are responsible for any import duties, taxes, or fees that may be incurred upon arrival of the package in the EU. These charges are determined by the customs authority of your country and are not included in the purchase price or shipping costs.
2. Customs Regulations: Each EU member state has its own customs regulations, which may vary. It is advisable to check with your local customs office for specific details regarding the applicable rates and regulations.
3. Delivery Delays: Import fees can sometimes delay the delivery of your package while customs processes it. We appreciate your understanding as we work to ensure a smooth delivery experience.
4. Shipping Costs: Our shipping charges cover the cost of transporting your order to your designated shipping address but do not include any potential import fees.
   
   Conclusion:
   
   We appreciate your understanding of these policies, which are in place to comply with international shipping regulations. If you have any questions about your order or the import process, please feel free to contact our customer service team.Thank you for choosing u

Extra duties and taxes may apply to the following regions: Asia, South America, Africa, and some European countries that are not members of the EU. During the checkout process a message will appear for applicable countries once the shipping destination has been selected. Skyborne will not be responsible for any customs and duties charged to a customer. If you’d like to find out more please email our support team.

Our shipping provider requires all addresses be written in Latin characters. So we look up the Latin version of your address using an address validation service.

The majority of addresses are correctly converted. However, if you know your address has been incorrectly converted, our friendly support team can help fix it before your package is dispatched. Otherwise, our shipping provider will contact you to obtain the correct address and arrange delivery, at no extra cost to you.

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