The Best Guarantee in the Industry
Our 'Simple as that' guarantee will cover the repair of all functional aspects of your Skyborne bag for life. We will continue to repair your bag even if you decide to purchase a new Skyborne product with the latest performance innovations.
Naturally, our guarantee does not cover cosmetic wear or cleaning due to odors or stains, nor does it cover the replacement of lost or stolen bags and/or its content. If your bag or its contents are damaged by an airline and you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport.
If you choose not to do this and instead wish for us to repair your bag, we will be happy to do so at no charge. Due to the nature of certain types of repairs and normal wear and tear, it is not always possible to return your bag to its original condition.
How It Works
We stand behind our lifetime guarantee, so that's why we offer you a variety of convenient repair options, so you and your bag can get back on the road.
Three fast and easy repair options that will ensure your bag lasts a lifetime.
We replace it
We offer speedy fully covered replacements for defective items so you can rock your new gear worry free.
A+ Customer Care
Around the clock customer service network that ensures you are well connected with our team pre-purchase, and post purchase for the long run.
Top Quality
We guarantee peak quality design in every piece we create, with parts imported from France, Switzerland, Italy, and locally in Canada. We are strong believers in quality over quantity, and every piece is backed by our lifetime guarantee.
Frequently Asked Questions
Does the guarantee only cover repairs?
We do not cover cosmetic wear (scratches, dents, dings, scuffs, stains, color changes, normal wear and tear), damage of contents, fabrics that are discolored or degraded from UV or water due to improper storage, or the replacement of lost or stolen bags and/ or its contents.
Does the guarantee cover damages from airlines?
If you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport. If not we will be happy to repair your luggage at no charge.
How come my repairs are not exact replacements?
Due to normal wear and tear, it is not always possible to return your bag in its original condition. Due to the discontinuation of a particular part or color, identical replacement parts may not be available.
How do I ship my bag to you?
You are responsible for the cost of shipping your bag to us, however we will return the favor and ship your bag back to you free of charge. Just contact our customer support team via email at customersupport@skyborne.co and we will get it done as soon as possible.
