Customer Care

Customer Care

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Shipping & Delivery

Estimated Shipping Time

We offer speedy shipping with delivery in 2-5 business days domestically, and internationally in certain regions.

Worldwide Shipping

Skyborne customers reside all over the planet, so we can ship to anywhere with a box. We do not deliver to P.O boxes unfortunately.

We usually dispatch orders within 2 working days. Delivery times vary based on selected service and destination. Regular post ranges from 3 to 8 working days depending on the destination.

Express Shipping

We offer express delivery upon request in urgent situations where you are traveling within the next 48-72 hours to most locations with tracking available. Express shipping is generally 1–2 working days for North America, and Europe. If you're on a hammock taking in the sun in Bora Bora, it may take a little while longer.

​In a few locations around the world we don’t offer an express option. This is because the current express services in those regions aren’t reliable enough, or there are currently no options available in that region.

Customs Fees

Extra duties and taxes may apply to the following regions: Asia, South America, Africa, and some European countries that are not members of the EU. During the checkout process a message will appear for applicable countries once the shipping destination has been selected. Skyborne will not be responsible for any customs and duties charged to a customer. If you’d like to find out more please email our support team.

Addresses written in non-Latin characters

Why did you alter my address?

Our shipping provider requires all addresses be written in Latin characters. So we look up the Latin version of your address using an address validation service.

What if the updated address is incorrect?

The majority of addresses are correctly converted. However, if you know your address has been incorrectly converted, our friendly support team can help fix it before your package is dispatched. Otherwise, our shipping provider will contact you to obtain the correct address and arrange delivery, at no extra cost to you.

Can I choose a different shipping provider?

No, sorry. We’ve searched high and low, and our provider offers the best combination of excellent service and competitive rates.