Returns & Exchanges

We’re precise with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 30 days of delivery for a full refund (including shipping*).

If you change your mind (it happens to the best of us), or wish to return an unwanted gift, please contact support@skyborne.co as we would love to help you exchange or refund your purchase if returned within 30 days of delivery. There are a few things to note: the return shipping isn't covered and refunds need to be sent to the original purchaser's method of payment. All items must be returned in original condition and in the original Skyborne packaging.

Remember, all our products come with a 3-10 year warranty, so if something goes awry down the track, be sure to let our support team know via customersupport@Skyborne.co.

*If you are eligible, we’ll email a prepaid returns slip to you

We understand that sometimes plans change, and you may need to cancel your purchase. To accommodate such situations, we offer a 24-hour cancellation period for all purchases. Please review the terms of this policy below:

Cancellation Terms:

Eligibility for Cancellation:
Purchases can be canceled within 24 hours of the order being placed. After this window, the order will be processed, and cancellation requests will not be accepted.

How to Request a Cancellation:

Contact our customer support team via email at customersupport@skyborne.co .

Provide your order number, full name, and a brief reason for cancellation.

Refund Processing:

If payment has already been processed, we will issue a refund to your original payment method.

Refunds typically take 4 to 5 business days to appear in your account, depending on your payment provider.

Exceptions:

Orders that have already been shipped cannot be canceled. You may refer to our return policy for further options.

Amendments to the Policy:

This cancellation policy is subject to change without prior notice. Please review it regularly for updates.

We will happily help you process an exchange within 30 days of delivery. The item will need to be returned to us in its original condition with packaging intact. Please reach out to customersupport@Skyborne.co for help.