Customer Care

Customer Care

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10 Year Warranty

Try Skyborne, Risk-Free for 100 Days

We’ve rigorously tested our travel essentials to ensure they stand up to your journeys—no matter where you go. And while we’re confident you’ll love your Skyborne gear from day one, we understand that nothing beats experiencing it in person.

That’s why we offer a 100-day trial to make sure your new wallet, bag, or sling is the perfect travel companion. Try it out at home, pack it with your daily essentials, and get a feel for the fit, weight, and style. If it’s not quite right—maybe the size doesn’t work, or the color isn’t your vibe—no worries! You can initiate a return within 100 days of receiving your order.

A Few Things to Keep in Mind:

Your item should be in like-new condition to be eligible for a return.

Unfortunately, we cannot accept returns if the item has been used extensively or is in an unsaleable condition.

A $20 return shipping fee will be deducted from your refund once your return is processed at our distribution center.

We want you to travel with confidence, knowing that Skyborne has your back. If you have any questions, our team is here to help!

Skyborne 10-Year Warranty: Built to Last

Our products are covered by a 10 year warranty from the day they were bought, when used under normal conditions and for the purpose intended. Try not to over stuff your Skyborne or put things in there that don’t belong (like ninja stars). If you do put more cards in there than recommended, things can stretch out of shape and put undue stress on the stitching and other materials.

This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.

In order to make a warranty claim, you need to have purchased your Skyborne through our website or one of our authorized re-sellers, and you must provide proof of purchase.

The Skyborne warranty sits alongside applicable consumer protection law.

5-10 Year Long Haul Warranty on travel packs & slings.

Our premium options when constructing our bag collection is world class. Our standard 10-year warranty applies to our wallets, and folios.

How do I make a claim?

Please email our support team with your order details and a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims.