Terms & Conditions

All transactions are processed in the currency shown on the product and checkout pages. Most countries have tax included in the price; if not, the tax will be shown on the checkout page before purchase.

While the vast majority of our orders arrive on time, once in a while an order may be delayed for reasons outside our control. If you have any questions, don’t hesitate to contact our customersupport@Skyborne.cosupport team.

Skyborne is committed to providing exceptional customer service and quality products. Standard dispatch timeframes are between 1–3 business days. If you have any questions or concerns about a product, your order, or life in general, email our support team.

Skyborne assists with easy returns to make sure you're happy with your purchase.

Our products all have a 3-10 year warranty, so if anything isn't as it should be get in touch and we'll sort out an exchange or refund straight away.

If you've made an error in purchasing, don't hesitate to ask our team for advice.

Skyborne products are covered by a 10 year warranty. Full details are here.

The contents of our website, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by its users.

You may download or copy the contents and other downloadable materials displayed on skyborne.co for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.

When purchasing from Skyborne your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please email our support team.

Skyborne may offer promotions from time to time in its sole discretion.

The terms and conditions of each promotion will be clearly set out in the relevant offer.

Skyborne reserves all rights to vary, end or withdraw a promotion at any time, subject to applicable consumer laws.

Where a promotion is time limited, the time requirements will be strictly applied; no rainchecks or exceptions.

Where a promotion is only offered to certain eligible customers, Skyborne reserves the right not to honour the promotion if, acting reasonably, determining that a purchaser is accessing a promotion via a third party (whether or not that third party received the promotion directly from Skyborne).

Unless otherwise provided by the terms of the specific promotion, the promotion will apply to all products that are in stock on skyborne.co at the time of purchase.

Promotion details may vary as between currencies and/or countries of purchase. You will be given the promotion relevant to the currency and country in which you are located.

Only one promotion or discount (which includes sets) can be used at a time.

Promotions are void where prohibited by law.

All products purchased during a promotion are sold subject to Skyborne’s standard warranty. Our usual refund, exchange and shipping provisions will apply.

If you return a product purchased with a promotional discount, we will apply the credit across all products purchased to determine the discounted amount to be refunded.

Competitions on instagram.com/Skyborne are run by Skyborne INC. and are open to anyone, worldwide - unless it is prohibited by your local laws, or you are a bot and have automatically generated your entry, or you or a close relative work for Skyborne, in which case we’re really sorry, you can’t enter. If you are under 18, make sure you have your parents’/guardians’ permission - if you win, we will check!

There is no entry fee and no purchase is necessary to enter: entry requirements are set out in the relevant post. Vouchers and any products you buy cannot be exchanged or returned for cash. Vouchers will be in CAD or USD and can be converted to your local currency - we are not responsible for the exchange rate, or any charges or taxes you may incur.

The winner will be the person who we judge has made the best entry - “best” as decided by us. The judges will be our Editor and Storyteller and Creative Producer. Our decision is final and binding in all matters.

By entering, you are agreeing to these terms and conditions and give us the right to publish your first name, location (city and country only) and your winning entry on Instagram.

This competition is governed by the laws of Ontario, Canada. Skyborne is not responsible or liable for any technical or system faults which affect your ability to enter this competition, or for any loss of or damage to the prize.

We understand that sometimes plans change, and you may need to cancel your purchase. To accommodate such situations, we offer a 24-hour cancellation period for all purchases. Please review the terms of this policy below:

Cancellation Terms:

Eligibility for Cancellation:
Purchases can be canceled within 24 hours of the order being placed. After this window, the order will be processed, and cancellation requests will not be accepted.

How to Request a Cancellation:

Contact our customer support team via email at customersupport@skyborne.co .

Provide your order number, full name, and a brief reason for cancellation.

Refund Processing:

If payment has already been processed, we will issue a refund to your original payment method.

Refunds typically take 4 to 5 business days to appear in your account, depending on your payment provider.

Exceptions:

Orders that have already been shipped cannot be canceled. You may refer to our return policy for further options.

Amendments to the Policy:

This cancellation policy is subject to change without prior notice. Please review it regularly for updates.

Our website utilizes third-party services to improve user experience and functionality. One of these services is the Geopify Geolocation API, which we use to determine user locations and offer relevant content. By using our website, you agree to the terms and conditions set forth by these third-party services.