Hi Reginald,
Thank you for taking the time to share your review and first impressions of our product. We're thrilled to hear that you appreciate its compact yet functional design and distinctive red color, which helps prevent misplacing it.
We understand your concern regarding the capsule's condition upon arrival, and we take such matters seriously. Rest assured, our customer service team will promptly look into the details and provide you with an update.
At the same time, we're delighted that you can already attest to the capsule's reliable insulation capabilities in keeping liquids hot or cold as intended. Your satisfaction with the product's core functionality is of utmost importance to us.
We appreciate your patience and understanding as we work to address any potential issues. Our goal is to ensure you have a truly exceptional experience with our brand and products. Once the matter is resolved, we hope you'll consider updating your review to reflect your complete satisfaction.
Thank you again for your valuable feedback. We look forward to continuing to provide you with high-quality products and exceptional service.
Best regards,
Abbey Gogh
Skyborne